Tenant FAQs

After your lease is finalized, you'll need to handle your security deposit, first month’s rent, and utilities setup for your move-in date. To manage these tasks, please access your Tenant Portal. Within the portal, you can conveniently make one-time or recurring payments using a credit or debit card, albeit with a nominal convenience fee. Additionally, ensure utilities are established in your name by completing the utility setup Google Form linked in the congratulatory email sent after lease signing.

Please note, we do not accept cash payments.

On your move-in day, our team will promptly contact you via text message to inform you of any additional items required to release your keys. Once all requirements are met, just notify us, and we'll promptly send you an email containing the lockbox code for the front door! You don’t need to meet anyone at the property, once the lockbox code has been provided, you can go to the home at any time convenient for you!

Rent is due by the 1st of the month. Rent is considered late if received after midnight on the 5th. If rent is received after the 5th, you will be charged a late fee equal to 5% of the monthly rent.

Yes, early lease termination is possible. If you choose to terminate early, there will be an early termination fee equal to two month's worth of your rent amount. Please note that specific notice periods may apply, and we will require you to sign an early termination addendum to formalize the process.

In the event that a rent check is returned due to insufficient funds (NSF), a $35 fee will be applied. Please contact your bank directly as they will be best suited to help you in the event that one of your payments has reversed.

For non-emergency and emergency maintenance requests, please submit a request through the Property Meld website using your login. Maintenance requests can’t be submitted over the phone. Please provide as much detail as possible and upload photos, if applicable. If an emergency maintenance request is submitted please also call (336) 361-1788.

For emergency maintenance issues, please submit a maintenance request and call us at (336) 361-1788. Emergency maintenance requests include: Burst pipes, no heat when the temperature inside the property is under 55 degrees or no A/C when the temperature inside the property is over 85 degrees.

In most cases, we strive to process security deposits within 14 days of your move out, however, it can take up to 30. As soon as we have completed your move out you will receive an email from us.